The
GOLDFLAME
&
GOLDFLAME
PLUS
TERMS AND CONDITIONS
GOLDFLAME
MAINTENANCE CONTRACT
TERMS & CONDITIONS
Gas
Technical Services will provide the level of cover as set out below in respect
of the private domestic gas central heating system specified, following an
initial chargeable service of the system. The contract applies to private
domestic central heating schemes up to 44kW output.
The central
heating boiler or warm air unit and the gas supply from the appliance isolation
cock, together with the pump, thermostatic radiator valves, time, temperature
and pressure controls, radiators, heating pipework, hot water cylinder, and
expansion tank, or in the case of warm air, ductwork and heat emitters together
with any integral circulator providing domestic hot water.
Gas
Technical Services will endeavour subject to workload and labour availability to
call the same day in response to any breakdown or failure of the central heating
system.
At the same
time as the annual service visit, the service engineer will check the safe
operation of the gas appliance(s) serviced.
The service
engineer will strip down the central heating appliance(s) specified once a year
and clean the main burner, pilot burner (where fitted), heat exchange flue ways
and flue fan (where fitted). In addition the service engineer will check the
feed and expansion tank to ensure no leakage and correct operation of ball valve
and assembly. He/She will also inspect the radiators and hot water cylinder for
leakage and faults. The engineer will also check the appliance(s) gas rate to
ensure optimum performance. He/She will also carry out a gas tightness test of
the complete gas system from the meter up to and including all appliance
isolation valves. (See 16.0 Exclusions)
No charge
will be made in respect of
LABOUR
in repairing any reported fault which is under the terms and conditions of the
contract. However parts will be chargeable for the cost of the part as well as
for the cost of carriage, fitting of the part however will remain FREE OF CHARGE
providing the customer keeps to the contract terms and conditions. Gas
Technical Services will not provide free labour to fit any parts or items
supplied by the customer from another source. Should a contract customer feel
they can obtain a part cheaper from an internet web site or other source, Gas
Technical Services will not be held responsible for restocking charges for wrong
parts identified or for the quality and durability of the part or item. Gas
Technical Services will charge a fee for calling out to fit the part and will
charge for an abortive call should the part be incorrect when the engineer
arrives on site.
Subject to
condition (3.0), this contract is valid for a period of one year from the date
on which the agreement was initially made between Gas Technical Services and the
customer and for each year of its renewal thereafter.
Payment for
the service contract is to be made annually in advance, with cheques being made
payable to GAS TECHNICAL SERVICES, alternatively, payment can be made by
standing order and spread over 12 months.
The renewal
date for the service contract will be the yearly anniversary of the date the
service contract was first taken out. Notification of the renewal charge will
be sent in advance of the renewal date.
Gas
Technical Services at its discretion may refuse to offer renewal of this Service
Contract or may offer a reduced level of cover with 14 days written notice at
any time.
If the
ownership of the premises in which the central heating system covered by this
service contract changes, the new owner shall have the benefit of the service
contract for the remainder of the period for which the annual payment has been
paid.
No refund
will be made for the unexpired part of any service contract.
Gas
Technical Services may supply and fit adequate replacement parts or components
which are not the same as the parts being replaced.
Gas
Technical Services shall not be held responsible for any delay in the provision
of spare parts from suppliers.
Gas
Technical Services will only supply and fit Genuine Manufacturers Replacement
Parts and will not source cheap inferior products sourced from unapproved
websites.
This
service contract does not include the replacement of the central heating
appliance in the event of spare parts or components not being reasonably
available or the central heating appliance being obsolete.
Acceptance
of a central heating system including system components onto a service contract
does not imply that it is installed satisfactorily or to the prevailing
standards of Gas Technical Services. Gas Technical Services will not accept
responsibility for any inadequacy attributable to the original design and makes
no warranty as to the fitness for purpose or condition.
Gas
Technical Services will carry out a chargeable full service of the system prior
to a contract and reserve the right to refuse a contract for reasons of safety,
accessibility for servicing or non-availability of spare parts.
During the
initial service of the heating system or appliances, prior to acceptance on
Goldflame, any problems or system failures will be identified. Any defects
found on the system must be rectified before inclusion on the goldflame
contract. This work can be carried out by ourselves and would be chargeable at
our normal rates, over and above our normal annual contract price.
Alternatively, you can appoint your own ACOPs approved engineer, but any work
must be carried out to our satisfaction before the contract takes effect.
Gas
Technical Services reserve the right to use sub contractors to carry out all or
part of the services to be provided under this service contract.
Where
Landlords join the scheme and require gas test certification on the premises, an
annual gas test certificate will be issued annually at a fixed rate of £25.00
Additional
gas appliances can be covered under the scheme. Such appliances as water
heaters, cookers, fires, gas tumble dryers, wall heaters can all be included for
free labour as well as an annual service, for an additional premium. The cover
relates to the appliance, for example, a gas fire will be covered under the
scheme, but will exclude the chimney it is fitted too. Any problems developing
with the chimney are deemed to be the structure of the building, and as such,
would be chargeable should repairs be required.
The
provision of spare parts on individual gas appliances is chargeable, but as with
the heating, the labour time on fitting the parts is FREE.
There are
certain types of appliances we will not cover and these are listed below. The
reasons for refusing cover on the listed appliances are because certain types of
appliances fall outside of areas where our Engineers are qualified to work, for
example electrical faults on dual fuel ovens etc. Other reasons may be that the
manufacturers of a particular appliance have gone into liquidation or parts are
difficult to obtain.
COOKERS with
electric or fan assisted ovens.
POWER FLUE
FIRES with the exception of GAZCO Products.
ALL
FLUELESS GAS FIRES
It is the
Customers responsibility to notify Gas Technical Services of any alterations to
the heating system, its controls or components being covered on the contract.
In the event of Gas Fires and Gas Cookers being covered on the contract. If the
appliance is replaced with another, then Gas Technical Services must be informed
within 7 days of the alteration.
Failure to
do so will contravene the terms of the Maintenance Contract and may result in
immediate cancellation with no refund.
Gas
Technical Services reserve the right to terminate a contract at any time without
refund if a member is found to break any terms or conditions of this contract.
Customers
terminating the contract part the way through the contract period will
NOT
be entitled to any refund, part refund or reimbursement of any kind.
Gas
Technical Services will state an estimated time of arrival to any appointment or
callout, we do not just give AM or PM appointments, but strive to arrive within
1/2 hour of the appointed time. Due to emergency calls or logistical problems
it may not always be possible for the engineer to arrive at the planned time.
Gas Technical Services will always contact you to advise if this situation
occurs and will advise you of a new estimated time of arrival. Gas Technical
Services will not be held responsible for any delay in reaching an emergency
call or appointment but will always strive to achieve the best possible service.
An
increasing number of Customers are making appointments for breakdown calls or
maintenance visits and then are not in when we call at the appointed time and
date. This increases operational costs and effects our ability to attend to
genuine emergencies as quickly as we would like. Customers making appointments
and breaking them without 24 hours notice will be charged a standard penalty
charge of £35.00 plus vat. Refusal to pay will result in immediate termination
of the contract and legal action to recover the debt.
Gas
Technical Services operate a 24 hour emergency call out service every day of the
year. Obviously costs are kept down if we attend to breakdowns in normal
working hours (Monday to Friday 9.00am to 5.00pm).
Increasingly we are being called out late at night or on weekends for simple
faults that could have
waited
until normal hours. Many customers have openly admitted calling us out late or
during unsociable hours simply because they work and do not want to take time
off.
Calls for
no hot water or no heating after 9pm would be classified as unreasonable when it
could easily wait until next day.
Please Note,
there is normally only one engineer on emergency call evenings and weekends.
That engineer has already worked in excess of 8 hours in the day. Increasingly
we have found engineers being called out for menial problems 4 or 5 times a
night and sometimes up to 8 or 9 calls on a Saturday or Sunday. This obviously
then effects our ability to respond to genuine emergencies quickly.
Our
definition of an Emergency is a breakdown involving a smell of gas, a situation
that is effecting the integrity of the building or furnishings, or a situation
that is detrimental to health or safety of individuals.
The
following are excluded from this service contract.
Adjustment
to time and temperature controls. Repressurising the heating system.
The
replacement of decorative parts such as appliance casings and radiants or
decorative coals on gas fires.
Any
domestic hot water supply from the hot water cylinder, or in the case of a Combi
system, from the hot water outlet connection of the boiler, to and including
taps.
The cold
water supply tank, its feed and outlets.
Any defect
or inadequacy attributable to the original design of the gas heating system.
The fabric
of the building or any pipework and flue pipework buried in it.
Any defect
caused through malicious or wilful action, negligence, misuse, or third party
interference.
Any defect
or damage occasioned by fire, lightning, explosion, flood, storm, tempest,
frost, impact or any other extraneous cause.
Consequential damage or loss arising as a result of a defect occurring in the
central heating system unless such a defect, damage or loss is attributable to
the negligence of Gas Technical Services.
Any defect
or damage occurring from a failure of the public electricity or water supply.
Descaling
and any work arising from hard water scale deposits or from damage caused by
aggressive water.
The gas or
oil outlet carcass. ie internal gas supply or oil supply from the tank or meter
to each appliance.
 
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